Systems integration
The first reason digital initiatives fail is integration. TechIn's team of certified experts provides Salesforce integration services to ensure Salesforce solutions work effectively together and connect seamlessly with third-party systems in your business. This will keep everything in one system, connect the front office to the back office, automate all business processes from start to finish without exception, and get a 360-degree view of the customer.
What is included in the service?
Stages of work
Getting to know
Establishing communication with the client
Research
Detailed analysis of the subject area, analysis and study of the specifics of the chosen integration. Identification, analysis and classification of stakeholders and creation of a solution model
Preparation
Identification of the hierarchy and all levels and objectives of the problem to be solved, a detailed description of the flow of events in each of the scenarios of business logic. Verification of scenarios and screen prototypes to meet customer requirements
TOR and agreement
Test demonstration of the example and coordination with the customer. Drawing up detailed terms of reference
Process for achieving success
Execution of the technical part and the integration process
Service
Upon completion, training is provided for key employees, as well as ongoing consulting and technical support for the customer
In the process of solving integration tasks, the company's specialists use methods of brainstorming, benchmarking and interviewing, data and process modeling, risk, root cause and requirements analysis. After the initial stage is defined the priority tasks and developed a specification of solutions, an estimate is made and agreed with the customer. During project implementation, analysts perform quality control.
